Privacy Policy

Contact details you provide: name, phone number, email, and device/service details when you contact us, request service, or drop off a device.

Communications: calls, text messages, and emails with us (calls may be recorded — see below).

Website data: standard server logs and cookies when you visit https://eagletekvisions.com.

**Payment information** is handled by our payment processors (e.g., Stripe, Square); we do not store full card numbers.

To provide, schedule, and follow up on your repair.

To contact you about your device, quotes, approvals, parts, and pickup.

To send service-related text messages and emails **if you have opted in** (see Text Messaging).

To keep service history for warranty and returning-customer support.

If you opt in, we send service and follow-up text messages related to your repair (status updates, "ready for pickup," quote/appointment confirmations, and similar). Message frequency varies. **Message and data rates may apply.** Reply **STOP** to opt out at any time; reply **HELP** for help.

**We do not sell, rent, or share your mobile phone number or your SMS opt-in information with third parties or affiliates for their marketing purposes.** Information collected as part of obtaining your SMS consent is used only to deliver our own messaging and is not shared except with the messaging provider that delivers the texts on our behalf.

We share information only with service providers that help us operate (messaging, payments, scheduling, ticketing) and when required by law. **We do not sell your personal information.**

Calls to and from EagleTek Visions may be monitored or recorded for quality, training, and record-keeping. Where required by law (including California), we provide notice at the start of the call; by continuing the call you consent to recording.

We retain service records as long as needed for warranty, legal, and business purposes, and use reasonable safeguards to protect your information.

You may request access to, correction of, or deletion of your personal information and opt out of marketing messages at any time. California residents have additional rights under the CCPA/CPRA. To exercise any of these, contact us below.

Our services are not directed to children under 13, and we do not knowingly collect their information.

We may update this policy; the "Last updated" date above reflects the current version.

EagleTek Visions

77530 Enfield Ln Bldg H3, Palm Desert, CA 92211

Email: support@eagletekvisions.com

Phone: (760) 469-9070